Policies and Client Classification

We will classify you as a Retail Client, Professional Client or Eligible Counterparty.

The greatest degree of protection is afforded to Retail Clients.

You will be notified of your categorisation when you open an account.

We may re-classify you, and it is possible for you to request re-classification. Either way we would require your written consent, or we will enter into a new written agreement with you.

If you have been categorised as a Professional Client or an Eligible Counterparty you are entitled to request us to re-categorise you as a client that benefits from a higher degree of protection. However, it is your responsibility to ask for this.

When considering your application, classifying and dealing with you, we rely on information that you provide. If there is any material change in that information it is your responsibility to advise us in writing, eg: change in address, residence, contact details, employment, financial situation etc.

In particular, if you are a Professional Client you are responsible for keeping us informed about any change that could affect your current categorisation.

 

Conflicts of Interest

We have a policy on Conflicts of Interest which sets out information regarding measures we have in place to manage our conflicts, where these may affect the impartiality of our service.

A summary of the policy on Conflicts of Interest is available on request.

 

Web Site Data Privacy Protection Policy

Protecting the security and privacy of your Personal Information is important to ShortsandLongs.com and to the way we conduct our business in compliance with laws on privacy, data protection and data security. We hope the policy outlined below will help you understand what information Shortsandlongs.com may collect, how ShortsandLongs.com uses and safeguards that information and with whom we may share it.

 

ShortsandLongs.com Commitment to Data Privacy Protection

Through our websites, ShortsandLongs.com will not collect any personally identifiable information about you (e.g. your name, address, telephone number or e-mail address ("Personal Information")), unless you voluntarily choose to provide it to us (e.g. by registration, email enquiry, survey). If you do not want your Personal Information collected, please do not submit it to us.

When you do provide us with Personal Information, we usually use it to respond to your enquiry, or provide you access to specific account information, and to support our customer relationship with you.

We may store and process Personal Information and share it within the Spreadex group of companies to better understand your business needs and how we can improve our products and services; or we (or a third party on our behalf) may use Personal Information to contact you about a ShortsandLongs.com offer in support of your business needs or to conduct online surveys to understand better our customers' needs and profiles.

If you choose not to have your Personal Information used to support our customer relationship programmes (especially direct-marketing or market-research), we will respect your choice. We do not now (and do not intend to in the future) sell, rent or otherwise market your Personal Information to third parties.

 

Non-Personal Information Collected Automatically

When you access our website, we may automatically (i.e. not by registration) collect information that is not personally identifiable (e.g. type of Internet browser and computer operating system used; domain name of the website from which you came; number of visits, average time spent, pages viewed). We may use this information and share it within the Spreadex Group of companies to measure the use of our website and improve its content.

 

"Cookies" - Information Placed Automatically on Your Computer

When you view our website, we may store some information on your computer in the form of a "Cookie" to automatically recognize you the next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a website to better match your interests or to save your password so that you do not have to re-enter it each time. If you choose not to be recognised, please refer to your Internet browser to erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored.

 

Children

No Personal Information should be submitted to ShortsandLongs.com websites by children without the consent of their parent or guardian. ShortsandLongs.com encourages all parents or guardians to instruct their children in the safe and responsible use of their Personal Information while using the Internet. ShortsandLongs.com will not knowingly collect or use any Personal Information collected from children for any purpose whatsoever, including disclosure to third parties.

 

Security

ShortsandLongs.com takes precautions to ensure the security of your Personal Information and strives to keep it accurate. We carefully protect your Personal Information from loss, destruction, falsification, manipulation, and unauthorised access or unauthorised disclosure.

 

Questions and Comments

If you have any questions or comments about ShortsandLongs.com Data Privacy Protection Policy please send an e-mail to info@shortsandlongs.com and insert the words "Data Privacy Protection Policy" in the "Subject" line. As the Internet matures, so will our Data Privacy Protection Policy. We will post changes to our Data Privacy Protection Policy on this page as soon as the commitment has been made to alter any existing policy.

 

CODE OF PRACTICE POLICY

Age Verification

Under the Financial Services and Markets Act 2000, ShortsandLongs.com is required to have procedures in place to ensure that the identities of all its clients are properly verified and sufficient information is gathered and recorded to permit ShortsandLongs.com to "know its clients". ShortsandLongs.com will take steps to confirm the age and identification of every new customer by using electronic verification software.

ShortsandLongs.com displays an 'over 18's only' message on all its web pages.

 

Advertising and Promotional Material

All advertising and promotions are compliant with the relevant Financial Services Authority rulebook and advisory codes of practice. This includes appropriate risk warning notices on all promotional materials.

Advertising does not target those under the age of 18. This includes not just content but placement of advertising as well.

All advertisements are targeted at a suitable audience, and promotions give a clear, concise, accurate and balanced message with regards to the possibility of winning and losing. Advertisements specifically confirm that clients may lose more than their initial stake.

ShortsandLongs.com has developed a product range and account options to suit the different demographics within its client base so that targeted promotion can take place.

At no time is it suggested that gambling is a means of solving financial difficulties.

 

Client Accounts

Clients may only have one account, and ShortsandLongs.com 'Customer Agreement' applies to all clients who open an account and every client is asked to acknowledge that they have read and understand it.

In the event of any perceived conflict between it and this code of practice, the 'Customer Agreement' shall always prevail.

Prior to trading clients have to complete an ‘Appropriateness’ test, and those that fail to achieve an acceptable level are encouraged to re-consider whether they really ought to be spread betting.

 

Monitoring and Complaints

ShortsandLongs.com has a complaints handling procedure that complies with the rules and requirements of the Financial Services Authority. This clearly states what actions clients have to take if they want to make a complaint against ShortsandLongs.com.

You may request a copy of our Internal Complaint Procedure at any time.

On the completion of the whole Internal Complaint Procedure, should you remain dissatisfied and you are a Retail Client, you may refer the matter to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Spreadex is required to report on six monthly intervals the number of complaints it has received, the nature of the complaint and the time taken to resolve. Spreadex has in place a Compliance Monitoring Programme which seeks to ensure that the group complies at all times with the relevant rules and guidelines of the Financial Services Authority.

 

Compensation

If you are an eligible claimant under the rules of the Financial Service Authority, your account is protected by the Financial Services Compensation Scheme.

You may be entitled to compensation from the scheme if we cannot meet our obligations. For most types of investment, you would receive the first £30,000 of any claim in full and 90% of the next £20,000, so £48,000 is the maximum compensation from this scheme.

Further information on compensation arrangements is available from the Financial Services Compensation Scheme.

 

Communication

Our chosen and preferred method of communication is email.

We may also communicate with you through our website.

We will ensure that the method of sending emails and communicating via our website enables you to print the information and/ or store the information for future reference for a reasonable period of time.

All communication and documentation between us, including the placing and receiving of trades, will be in English.

 

Recognising a Betting Problem

In some instances, betting can lead to problems and Shortsandlongs.com is committed to taking responsible steps to discourage and reduce the occurrence of problem gambling.

Please carefully read the following sections, if you feel that your gambling is getting out of control.

 

How to Identify a Betting Problem

If you feel you may have a betting problem, ask yourself these questions: Do you stay away from work, college or school to bet?

Do you bet to escape from a boring or unhappy life? When betting and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?

Do you bet until your last penny is gone, even the bus fare home or the cost of a cup of tea? Have you ever lied to cover up the amount of money or time you have spent betting? Have others ever criticised your levels of betting?

Have you lied, stolen or borrowed just to get money to bet or to pay betting debts? Are you reluctant to spend 'betting money' on anything else? Have you lost interest in your family, friends or interests?

After losing, do you feel you must try and win back your losses as soon as possible? Do arguments, frustrations or disappointments make you want to bet? Do you feel depressed or even suicidal because of your betting?

The more you answer 'Yes' to the above questions, the more likely you are to have a betting problem.

 

How to Get Help

If you feel you are in difficulty with your betting, or know someone who is, call the GamCare UK Helpline on 0845 6000 133.

GamCare is a charity committed to promoting responsible attitudes towards gambling and working for the provision of proper care for those harmed by gambling dependency.

A GamCare counsellor will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and is an important first step towards dealing with the problem.

The counsellor will be able to suggest ways of helping yourself to stop betting, or if you are someone who is affected by a betting problem, ways to support the person in their process of stopping, and ways to deal with the effects on your own life.

If you want to address the underlying issues that drive you to bet more than you want, the counsellor may be able to help you do that too.

The helpline is open from 10.00am to 10.00pm Monday to Friday, 10.00am to 6.00pm on Saturdays and 6.00pm to 10.00pm on Sundays.

At Shorts and Longs you can spread bet on shares, indices, commodities, currencies and more. And with our Tight Spreads, Fast Executions, Free Guaranteed Stops and Low Deposit Requirements, at ShortsandLongs you can trade with complete control over your risk. 

ShortsandLongs.com is a trading name of Spreadex Limited, which is authorised and regulated by the Financial Services Authority.

Spread betting carries a high level of risk to your capital and can result in losses larger than your stake. It may not be suitable for everyone, so please ensure you fully understand the risks involved.

This Shorts and Longs site is intended for those persons of 18 years of age or older.