Hardware: Any modern PC, purchased within the last 7 years can be used to connect to our site and run our interface. For the more technically minded, any computer running Windows 2000, XP, Vista, or Windows 7, with a Pentium IV or better CPU and at least 512Mb of memory will be absolutely fine.
Software: The ShortsandLongs.com trading platform is completely browser based and apart from requiring a supported browser – see list below – the only other piece of software required is the latest version of Adobe’s Flash Player. This can be downloaded free of charge from http://get.adobe.com/flashplayer/
Screen Resolution: The minimum screen resolution that your monitor should be set to is 1024x768. This can be configured by going into the Control Panel, clicking on ‘Display’, then clicking on the ‘Settings’ tab and moving the Screen Resolution slider to the desired setting. It’s worth noting that the resolution options will be severely limited if you don’t have the correct video drivers installed. For advice and assistance, please do not hesitate to contact our support team on 08000-820238.
Supported Operating Systems: The following Operating systems are fully supported: Windows 2000, XP, Vista, Windows 7, Mac OSX, 10.1.x 10.2.x 10.3.x or above
Supported Internet Browsers: We recommend using the latest version of Internet Explorer but the following Browsers are also supported:
On Windows: Firefox 1.x and above, Netscape 7.x and above, CompuServe 7, AOL 9, Opera 7.11
On Mac: IE 5.2, Firefox 1.x, Netscape 7.x and above, AOL for OS X, Opera 6, Safari 1.x and above.
When you first try and access the ShortsandLongs.com website, you may get a message advising you that you need to download and install the latest version of the Adobe Flash software.
There will be a link provided that you can use that takes you to the Adobe site and you should follow the instructions – it is very easy.
Having installed the latest Flash software, if you still get the same message, or if you can only see part of the site, please follow the instructions listed under the ‘I can only see part of the site’ section below.
If you have forgotten or lost your password please either click here or call our helpline on 01727 895 140 (this number is manned from 7.30am until 9pm, Monday to Friday). We can reset the password once we have verified your identity and the new password will be automatically emailed to your registered email address.
Back To TopIf you are having problems connecting to the website, or if you can only see part of the home page, you might need to clear the temporary internet files/cache and delete your Cookies. This can be done by carrying out the following steps: In Internet Explorer, select ‘Internet Options’ from the ‘Tools’ menu, select the ‘General’ tab and the ‘Delete Files’ button in the ‘Temporary Internet Files’ section.
In Mozilla Firefox select ‘Tools’, then ‘Options’, then ‘Privacy’, then in the ‘Cache’ window click ‘Clear’.
If you are trying to access the ShortsandLongs.com website from your office and you have problems connecting, it might be that your Corporate Firewall is causing problems. Our website will attempt to connect to your PC using Port 443 and if that fails will use Port 80. If you are behind a firewall that is blocking access to these ports, you will not be able to connect to our website.
Please ensure that whatever firewall is in place is configured to allow traffic to pass both ways on these port numbers. In certain circumstances, switching to a different web browser (e.g., using Firefox instead of Internet Explorer), may allow you to connect.
Ports 80 and 443 are very common and it would be unusual for them to be blocked but if you can’t access the website at all you may find that your IT department has blocking in place on their Firewall or Proxy server. If this is the case, your network administrator is very welcome to contact our Support Team on 08000 820 238 who will be very pleased to advise them on what configuration is required for you to be able to access our site.
In your browser toolbar at the top of your screen, select ‘Internet Options’ from the ‘Tools’ drop-down menu and then either:
Internet Explorer 8
Select ‘Internet Options’ from the ‘Tools’ menu and then select the ‘Privacy’ tab. Finally, move the slider to the ‘Medium’/ ‘Low’/ ‘Accept All Cookies’ level.
Internet Explorer 7
Select ‘Internet Options’ from the ‘Tools’ menu and then select the ‘Privacy’ tab. Finally, choose ‘Accept’/ ‘Prompt’ for ‘First-party Cookies’ and tick the ‘Always allow session Cookies’ box.
Internet Explorer 6
Under ‘Tools’ – ‘Options’, select the ‘Privacy Tab’, set the slider to Medium, and press the OK button. Alternatively, select ‘Privacy’ then ‘Advanced’ and tick the boxes next to 'Override automatic cookie handling' and 'Always allow session cookies'.
Internet Explorer 5
Select the ‘Security’ tab, then ‘Internet’, then ‘Custom Level’. A new window will appear. Scroll down and select the option to 'Allow per session cookies'.
Netscape
Select ‘Cookie Manager’ from the ‘Tools’ menu and choose to 'Unblock [or Allow] cookies from this site'.
Mozilla Firefox
Select ‘Options’ from the ‘Tools’ menu, then select ‘Privacy’. Expand the ‘Cookies’ heading and tick the box for 'Allow Cookies'.
Note: To find out which version of Internet Explorer you are using, click ‘Help’ and then ‘About Internet Explorer on your browser menu.
If you can only see part of the home page when you go to www.shortsandlongs.com and you have tried deleting the temporary internet files and the cookies, this may be because the Adobe Flash client software on your PC needs uninstalling and re-installing. To do this please follow the instructions below:
To uninstall flash, visit the following URL - http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=1 - and download and run the uninstaller for your Operating system.
When it has completed, please reboot.
To reinstall flash:
Download and run the following program:
http://get.adobe.com/flashplayer/
This will run through the install of Adobe Flash Player, again if this asks you to restart your computer please do.
If the Operating system on your PC is Windows Vista and you are running IE8, you may encounter a problem whereby when you first go onto the ShortsandLongs.com site the progress bar that appears under the ‘loading site’ logo sticks at about 80% and just sits there doing nothing. If this happens you need to download and install Service Pack 2 for Windows Vista. This can be downloaded for free at http://www.microsoft.com/downloads/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&displaylang=en
Please install the Service Pack and then reboot the PC and then go onto the ShortsandLongs.com site again and see if the problem has been resolved. If not please ring our support team on the number above.
If you leave your computer on overnight with the Browser open on ShortsandLongs, you may find that when you come to access it in the morning it comes up with an ‘Undefined error’. If this happens please close your browser completely and then re-open and the ShortsandLongs site should be displayed normally. If it isn’t please delete your temporary internet files – see above and try again. If you still have the problem please call our support team on 08000 820238.
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