Frequently asked questions

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Chart Enquiries

  1. How can I see charts for particular products I want to trade?
  2. How can I change the timeframe of the chart view?
  3. Can I zoom in to a particular area of a chart?
  4. What information do the charts show?
  5. Do I need to install any software on my computer to use your charting service?
  6. How do I draw trend lines on my chart?
  7. How do I remove a trend line?
  8. I want to move a trend line without deleting it.
  9. Can I draw a Fibonacci Retracement Line?
  10. How can I change the chart settings?
  11. Can I save my chart settings for future use?
  12. When I click on a chart it replaces the ShortsandLongs site in my browser. How do I get it to open in a separate tab or window?
  13. Can I rely on the charting information in the event of a trade query?

How can I see charts for particular products I want to trade?

You can access a chart by simply clicking on the little chart icon to the right of the trading screen. This will then open a chart screen in a separate window.

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How can I change the timeframe of the chart view?

On the bottom right hand side of the charts screen there is a drop down menu box, often defaulted to ‘Daily’ view. If you click on the black down arrow to the right of the chart time frame you will then be given alternative timeframe options such as 1 minute, 5 minutes, 1 hour etc.

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Can I zoom in to a particular area of a chart?

Yes – there are two ways to do this. First, you can manually select a certain area to zoom in on by clicking the magnifying glass icon on the top left of the chart screen. When this has been selected you can then click on an area of the screen and, while holding down the left mouse button, drag until all of the area on which you want to zoom is greyed out. Alternatively, you can click the + or – magnifying glass on the bottom right of the screen to zoom in or zoom out on the current screen.

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What information do the charts show?

The charts show the mid-points of historic price movements for various ShortsandLongs.com markets.  As spread widths may vary, they should not, therefore, be used as a basis for determining whether or not any orders have been triggered.  It is important to note that as the charts are built from the quotes made by ShortsandLongs.com on its trading platform, any activity that occurs outside of our trading times will not be reflected on the charts.  You should also be aware that any data displayed before 6th October 2009 is not taken from ShortsandLongs.com markets.  This data is to give you a guide as to the longer term trends of the various markets.

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Do I need to install any software on my computer to use your charting service?

Our charting service uses Java so you will need to have this installed on your machine for the charts to load.  If you do not have Java installed, you will find that you get stuck on the ‘Loading’ screen when trying to open a chart.  To install Java simply visit www.java.com and click on ‘Free Java Download’.  When the pop up box appears, click on ‘Run’.  Once Java is installed on your computer you should be able to access the charting package.  If you are having any further problems please email us at info@shortsandlongs.com or call us on 01727 895 140.

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How do I draw trend lines on my chart?

You can draw two different types of trend lines on your chart – a diagonal trend line and a horizontal. To draw a diagonal trend line, simply click on the second icon on the top ‘Tools’ menu, the diagonal blue line. Then click somewhere on your chart where you would like the trend line to start, and holding down the button, manoeuvre it until you are happy with the alignment of the trend line, then let go of the button. To draw a horizontal trend line, click on the third button on the ‘Tools’ menu – the horizontal blue line and follow the same steps as for the diagonal trend line. Back To Top

How do I remove a trend line?

By selecting the ‘rubbish bin’ icon on the far right of the top ‘Tools’ menu you can delete a trend line by simply clicking on it. Lines change to a blue colour when hovering near them to show which trend line you are currently selecting to delete.

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I want to move a trend line without deleting it.

To do this, simply click on the fifth icon from the left on the top ‘Tools’ menu, the diagonal blue line with the arrows either side of it. When this is selected, simply left click on the line you would like to move (it should change to a blue colour when you are near it), hold it down until you have moved it to where you want it to go and then release the mouse button.

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Can I draw a Fibonacci Retracement Line?

Yes – this is the fourth icon from the left on the top ‘Tools’ menu. Click this button, then on the chart find the point from which you would like the retracement lines to start. Then, holding down the mouse button, stretch the lines out until you are at the other point of the retracement you would like to plot. Then simply let go of the mouse button. You can delete or amend it in the same way as lines above.

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How can I change the chart settings?

On the bottom left of the chart screen there is a button titled ‘Settings’ – if you click on this you will then be able to change various settings on the chart including:
Style: Select which type of chart style you would like such as candlesticks, close, bar chart etc.
MA: Here you can add up to three different ‘Moving Average’ time frames which are then drawn on the chart. You also have the option to make them ‘Exponential Moving Averages’ rather than ‘Simple’ by clicking on the tick boxes.
Bollinger: This draws ‘Bollinger Bands’ around your product on the chart.
Parab SAR: This draws ‘Parabolic Curves’ around the share price movements
MACD: This draws an indicator screen below the main chart with the level of ‘Moving Average Convergence Divergence’, an indicator of how far a stock is deviating from its moving average. You can amend the time frame by changing the numbers in the boxes but we recommend you leave them at their current settings.
RSI: This draws a ‘Relative Strength Index’ graph below the price chart. The RSI is an indicator of the relative strength of the current trend and can indicate when a stock is overbought or oversold when the RSI lines are above or below the black horizontal lines.
Directional Movement: Directional Movement System measures the ability of bulls and bears to move a price outside the previous day's trading range. The system consists of three lines:
• The Positive Direction Indicator (+DI) summarizes upward trend movement;
• The Negative Direction Indicator (-DI) summarizes downward trend movement; and
• The Average Directional Movement Index (ADX) indicates whether the market is trending or ranging.
Stochastic: The ‘Stochastic Oscillator’ is a momentum indicator that shows the location of the current close relative to the high/low range over a set number of periods and can indicate when a product is oversold or overbought.
Williams %R: This is a momentum indicator measuring overbought and oversold levels, similar to a stochastic oscillator and can indicate buy or sell entry points.
Momentum: This is an indicator of the momentum of a chart’s trend and can indicate when a trend is running out of steam.
Volatility: This is an indication of the volatility of the product over a given time frame measured in standard deviations from the Moving Average.
Price Oscillator: The ‘Price Oscillator’ is an indicator based on the difference between two ‘Moving Averages’, and is expressed as either a percentage or in absolute terms. The number of time periods can vary depending on user preference. For daily data, longer ‘Moving Averages’ might be preferred to filter out some of the randomness associated with daily prices. You can adjust the time periods by changing the numbers in the boxes.

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Can I save my chart settings for future use?

Yes – you can save a certain set of chart settings under a given name by clicking on the icon to the right of ‘Settings’ on the bottom left of the screen and giving it a name. Alternatively, by clicking the next icon (the floppy disk) you can save the current settings on our servers so the current charts settings are loaded up the next time you access the charts.

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When I click on a chart it replaces the ShortsandLongs site in my browser. How do I get it to open in a separate tab or window?

If you are using Internet Explorer you should not get this problem.  If you are using Firefox and you try to open a chart when you are not logged in, you will be asked for your account number and password in a pop up box.  The chart may then subsequently replace the website in your browser.  There are two ways to prevent this from happening. The first is to click on ‘Tools’ – ‘Options’ in your browser.  Select ‘Content’ in the pop up box and de-select the ‘Block popup windows’ box.  Alternatively you can just ensure that you log in using the top right-hand login section of the site, before trying to open any charts and you should not get this issue.  If you are using Safari, you will need to turn off Safari’s pop up blocker.

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Can I rely on the charting information in the event of a trade query?

No.  Please email our trading desk at fins@shortsandlongs.com if you wish to enquire about the exact details of any historic price movements.  Our charts are provided as a tool to aid market analysis and trading decision making.  As the service is provided by an external company, the data displayed cannot be used in the event of a dispute.

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