Frequently asked questions

How do I open an account and how long does it take?

ShortsandLongs.com operates as an online, web-based service. To open an account, select the ‘apply now’ option from our website and follow the instructions given. It is a relatively quick and simple process.

How do I close an account?

If you would like to close your account simply send us an instruction, via email to info@shortsandlongs.com or via the 'secure message' option in 'My Account' when logged in.

Is there a charge for holding an account?

No. 

What currencies can I trade with?

All transactions on your ShortsandLongs.com account will be in sterling.

Do you pay interest on my deposits? 

No.

How do I advise you that I have changed my address?

How often will I receive a statement?

A statement detailing the transactions on your account is produced weekly on a Sunday night, and will be accessible once logged into your account on the Monday morning.

Will I receive confirmations?

Confirmations will be emailed to you on a daily basis, which will detail all activity on your ShortsandLongs.com account. Additionally, individual confirmations will be sent to you confirming every trading or trade editing action.

Can I elect to stop receiving Confirmations?

No.

Can I lose more than my balance?

No, as all open trades must have a set level at which they will be closed should the market move in an adverse direction. This set level is guaranteed and is referred to as a ‘risk’ level or ‘stop’ or ‘guaranteed stop’. There have to be sufficient funds available on your account to cover the loss realised should this level be reached.